Helpline FAQs

You can contact the NSPCC Helpline by calling 0808 800 5000 or emailing help@nspcc.org.uk

If you’re deaf or hard of hearing, you can use BSL to contact the Helpline. The voice Helpline is currently available 10am–4pm Monday to Friday. You can still email at any time for free.

Calls to the NSPCC Helpline are answered by trained, and experienced child protection specialists who have backgrounds in jobs like teaching, healthcare and social work. They are equipped to provide support and advice on a wide range of issues related to child well-being.

Yes, the helpline is free to call from landlines and mobiles. This means you won’t be charged for your call.

You can talk aboutany concerns you have regarding your child’s well-being. This includes issues like behavioural problems, emotional health, bullying, safety, and more.

No concern is ever too small, so don’t be afraid to reach out to the helpline for support.

If you have any doubts or concerns, it’s always best to reach out. The helpline is there to help with all types of concerns, big or small. The trained specialists can provide guidance and reassurance on a range of issues related to child well-being.

When you call the helpline, a trained advisor will listen to your concerns and provide you with advice and support. If needed, they can also connect you with additional resources or local services for further support.

No, the helpline is available to anyone who has concerns about a child’s well-being. This includes parents, carers, teachers, and other adults who are in need of support or reassurance.

The primary focus of the NSPCC Helpline is centred around the well-being of children andkeeping children safe. But trained NSPCC Helpline advisors can also provide support and advice to parents and carers who may be struggling to navigate the challenges of parenthood.

There are several ways you can support the NSPCC, such as:

• Making a donation

• Volunteering

• Fundraising

• Spreading awareness about the helpline.

Visit the NSPCC website for more information on how you can help.

At CALPOL®, we’re partnering with the NSPCC for a seventh year in 2025 to help provide children with a brighter future.

Find out more about the NSPCC and CALPOL® partnership.

Johnson & Johnson Limited will donate 5p to NSPCC per CALPOL® product sold in store & online: Tesco from 2nd April–13th May, Asda 12th June–6th August, Superdrug 23rd April–20th May, Well Pharmacy 15th May–18th June, Boots 21st May–15th July, Morrisons 4th June–1st July, Ocado 21st May–15th July, in 2025 in the UK. Johnson & Johnson Limited are helping the NSPCC Helpline respond to 20,000 people in 2025 through providing a total donation of £100,000. NSPCC is a registered charity (England and Wales 216401; Scotland SC037717; Jersey (384).CALPOL® Infant Original Oral Suspension for infants 2 months + (weighing over 4kg & not premature). Contains paracetamol. For pain and fever. Always read the label.