What is the NSPCC Helpline?
The NSPCC Helpline is a supportive service designed to help parents and carers with concerns they may have about a child’s well-being.
Worried about a parent or child’s mental health?
Unsure how to keep your child safe online?
Got a gut feeling that something isn’t right?
Whether it’s a small worry or a more serious issue, the Helpline is there to listen, offer advice, and provide support.
It's never too soon to speak out if you suspect a child needs help. Whatever the worry, the dedicated NSPCC child protection specialist will look to offer advice, and take any necessary action too.
Watch Lauren’s story and learn how the NSPCC Helpline can make a difference for kids:
What to Expect When You Contact the Helpline
When you contact the Helpline, you’ll be transferred to a child protection specialist.
The specialist will listen to any concerns or worries you have and ask you any questions they might have. This can help them get a better understanding of the information you’re sharing to assess the situation, and make appropriate decisions about next steps.
They will then look to give you advice on what you can do, if possible, or provide you with information on local support services.
No matter the outcome of your contact, the Helpline always encourages you to get in touch again if you need to.
How to get in touch
Phone: 0808 800 5000
Email: help@nspcc.org.uk
Website: https://www.nspcc.org.uk/keeping-children-safe/reporting-abuse/nspcc-helpline/
Helping kids with the helpline: important things you should know
Calls are answered by experienced child protection specialists.
It’s okay to ask for help. Asking for help is a sign of strength, not weakness. The NSPCC Helpline is here to support you every step of the way.
The helpline is a non-judgmental space, where you can speak openly about your worries.
Early intervention can make a significant difference in a child’s life. By addressing concerns early, you can help prevent issues from escalating and help a child receive the support they need.
Don’t Bottle It Up. The helpline is there for every type of concern, no matter how big or small. Don’t wait until things get worse to seek help.
Johnson & Johnson Limited will donate 5p to NSPCC per CALPOL® product sold in store & online: Tesco from 2nd April–13th May, Asda 12th June–6th August, Superdrug 23rd April–20th May, Well Pharmacy 15th May–18th June, Boots 21st May–15th July, Morrisons 4th June–1st July, Ocado 21st May–15th July, in 2025 in the UK. Johnson & Johnson Limited are helping the NSPCC Helpline respond to 20,000 people in 2025 through providing a total donation of £100,000. NSPCC is a registered charity (England and Wales 216401; Scotland SC037717; Jersey (384).CALPOL® Infant Original Oral Suspension for infants 2 months + (weighing over 4kg & not premature). Contains paracetamol. For pain and fever. Always read the label.